At Eli & Sar, we take great care in ensuring the quality and integrity of every product we ship. Due to the nature of our skincare products and for hygiene reasons, we do not accept returns or offer refunds once a product has been opened or used.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [your email address]. Kindly include your order number, a description of the issue, and clear photos of the product and packaging. We will be happy to send a replacement if the item is damaged in transit or an error has occurred on our end.

Change of Mind

We are unable to offer refunds or exchanges for change of mind. We appreciate your understanding, as we maintain strict quality and hygiene standards for all our products.

If you have any questions or need further support, please reach out to our team at [your email address]. We're always here to help.